Shipping policy
1. Shipping Destinations
- We ship orders domestically within the United States.
- International shipping is currently available to Canada and Mexico only.
2. Shipping Carrier and Service
- All orders are shipped via USPS using their ground service.
- We currently offer standard shipping only.
3. Shipping Costs
- Free Shipping: Orders over $60 qualify for free shipping.
- Flat Rate Shipping: Orders under $60 are subject to a flat shipping fee of $6.
4. Order Processing Time
- All orders are processed and shipped within 24 hours of being placed.
- Orders placed during weekends or on holidays will be processed the following business day.
5. Delivery Times and Tracking
- Estimated delivery times for USPS ground shipping are 4–7 business days.
- Tracking information will be provided to you via email as soon as your order ships.
6. Order Modifications and Cancellations
- If you need to modify or cancel your order, please contact us as soon as possible at support@hoverhub.co.
- We will do our best to accommodate changes if your order has not yet shipped.
7. Lost, Damaged, or Delayed Shipments
- In the event that your order is lost or damaged during transit, we will send a replacement at no additional charge.
- For any shipment issues, please reach out to our customer support team at support@hoverhub.co.
8. Returns and Exchanges
- We accept returns for eligible items within 30 days of purchase and will provide a prepaid shipping label for the return.
- To initiate a return, please contact us at support@hoverhub.co for instructions.
9. Customer Service and Support
- For questions, concerns, or assistance with your order, please contact our customer support team at support@hoverhub.co.
- We strive to respond to all inquiries within 24 hours.